Introduction
Ferryhill Ladder Centre (“we”, “our”, or “us”) is committed to protecting the privacy of individuals who interact with us. This Privacy and Cookies Policy outlines how we collect, use, and store personal information and how we use cookies on our website.
1. Information We Collect
We may collect and process the following types of personal information:
1.1 Contact Information:
- Name
- Email address
- Phone number
- Postal address
1.2 Service-Related Information:
- Details of services requested or provided
- Feedback or enquiries
1.3 Website Usage Information:
- IP address
- Browser type and version
- Information about your visit (e.g., pages viewed, time spent on our website)
2. How We Use Your Information
We use personal information for the following purposes:
2.1 Service Provision:
To respond to enquiries, provide requested services, and manage bookings or appointments.
2.2 Communication:
To send updates, newsletters, or information about our services (with consent where required).
2.3 Improvement of Services:
To analyse website usage data to improve our services and user experience.
2.4 Legal and Administrative Purposes:
To comply with legal obligations or respond to official enquiries.
3. How We Share Your Information
We do not sell or rent personal data to third parties. However, we may share your information in the following scenarios:
- With trusted service providers who support our operations (e.g., IT service providers)
- If required by law or to protect our legal rights
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
5. Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to your personal data if inaccurate or incomplete.
- Erasure: Request the deletion of your personal data.
- Objection: Object to the processing of your personal data for specific purposes.
- Data Portability: Request transfer of your data to another service provider.
To exercise any of these rights, please contact us at enquiries@ferryhillladdercentre.org.uk.
6. Cookies Policy
Our website uses cookies to improve functionality, analyse traffic, and enhance the user experience.
6.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
6.2 Types of Cookies We Use:
- Essential Cookies: Required for website functionality.
- Analytics Cookies: Used to understand user behaviour and improve our website.
6.3 Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our website.
7. Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website, and significant changes will be communicated where appropriate.
Contact Us
If you have any questions or concerns about this Privacy and Cookies Policy, please contact us:
Email: enquiries@ferryhillladdercentre.org.uk
Tel: 01740 651639
Last Updated: [Insert Date]